An AMC contract gives your business scheduled IT support, preventive maintenance, troubleshooting and response coverage under one clear yearly scope. SSB provides AMC and managed IT support for offices, SMEs and operational sites in Muscat and across Oman.
An AMC contract is an annual maintenance agreement that keeps your IT environment supported instead of waiting for failures. It normally covers user devices, printers, network equipment, Microsoft 365 administration, troubleshooting, scheduled checks and clear escalation paths. For growing teams in Oman, AMC support reduces downtime, gives staff a known support channel and helps management control IT costs.
SSB can include remote helpdesk support, onsite visits, preventive maintenance, device and printer support, network troubleshooting, basic cybersecurity checks, Microsoft 365 user support, backup status review and vendor warranty coordination. Each contract is scoped around your business size, number of users, locations, urgency and preferred response model.
Small businesses often do not need a full-time IT employee, but they do need reliable assistance when email, Wi-Fi, printers, laptops or shared files stop working. An AMC contract gives them access to practical IT skills without hiring a permanent team, while still keeping systems documented and maintained.
Pricing depends on user count, devices, support hours, onsite visit frequency, number of sites and whether emergency coverage is required. SSB first checks the current environment, confirms scope and then provides a clear quotation with the included support activities and exclusions.
Send SSB the requirement and we will reply with a practical scope and quotation.
Typical AMC coverage includes helpdesk, onsite or remote troubleshooting, preventive maintenance, device support, printer support, network checks and basic Microsoft 365 administration.
Yes. Support can be remote first with planned onsite visits in Muscat and coordinated site visits across Oman when required.
Yes. SSB can act as the practical IT support partner for small and medium businesses that do not have internal IT staff.
Yes. The scope can include multiple locations, branch networks, user devices and site-specific response expectations.